PRIMAL ADVENTURES GENERAL BOOKING CONDITIONS
Please read carefully these terms and conditions of contract prior to completing your booking.
In completing and submitting the Booking Form, you agree to be bound by these conditions which constitute the agreement between Primal Adventures ABN 9 387 065 8696 and you, or on behalf of the people for whom you are booking. No variation of these conditions will be effective unless in writing and signed by a person authorised by Primal Adventures. In these terms and conditions reference to “Primal Adventures representatives” means tour leaders and staff of Primal Adventures and its officers, employees, agents, guides and other third parties and representatives and the land management authorities in each country in which the trip is conducted, or any of them.
Bookings can be made via the booking form displayed on each trip page.
Please do not book any flights, accommodation or make other arrangements until you have received an email from us confirming your suitability, and availability of places on your chosen tour.
A deposit of the amount stated on the trip page per person is required to secure your place.
Bookings made within 8 weeks of the start date require full payment at time of booking.
Full payment is required 8 weeks before the start date of your trek, unless notified otherwise in writing.
Primal Adventures accepts the following payment methods
- Direct Deposit
- Credit card (3% surcharge)
- PayPal (3% surcharge)
All prices are per person and inclusive of GST.
Cancellations must be received in writing. Deposits are not refunded due to administration costs.
- More than 8 weeks prior to departure – No refund of deposit
- Between 6-8 weeks prior to departure – 50% refund of total trip price
- Less than 6 weeks prior to departure – No refund of total trip price
In view of the penalty applied to cancelled reservations, Primal Adventures strongly recommends suitable travel insurance is purchased at the time the deposit is paid. We recommend insurance that covers any loss which may be suffered due to cancellation.
The trip price is quoted as a package. No partial refunds or credit will be given for services not used. Any amount forfeited, which has not then been paid to Primal Adventures by you, may be recovered from you by Primal Adventures as a debt due and payable.
If you wish to transfer from one trip to another, you must notify Primal Adventures in writing after which the transfer will take effect subject to the following. Transfers may only be made to another trip to commence within 12 months of your original departure date and the following transfer fees will apply:
- If your notice is received more than 70 days prior to your original departure date, a $100 transfer fee will apply. In addition, any increase in airfares or operational services or extra permit/deposit penalties will apply: or
- If your notice is received within 70-35 days prior to your original departure date, 50% of your original trip price will be forfeited,
- If less than 35 day prior – No refund of total trip price
Note: Any transfer from one tour to another is subject to availability and the agreement in writing of Primal Adventures, however, the transfer of a tour from one person to another is not permitted.
Comprehensive personal travel insurance is required for all Primal Adventures.
Your insurance should provide cover against personal accident and sickness, medical expenses, emergency repatriation and personal liability. We also recommend that the policy covers cancellation, loss of luggage and personal effects.
We strongly recommend obtaining a ‘Cancel for any reason’ clause included in your travel insurance for overseas trips booked after 23rd January 2020.
Health, Fitness & Medical Conditions
Please enquire prior to booking if you are unsure of your fitness or current ability to participate in our adventures. All our trips require varying degrees of physical health and fitness, and endurance. You can see the general degree of difficulty on out Trek Grading page, but please enquire if you are unsure. Some require extremely high fitness and endurance. It is vitally important to ensure you are physically and mentally up to the rigours of your intended adventure. Choosing an adventure that is not appropriate for you could have an impact on your own, or other group members safety.
Primal Adventures will request medical information between 2-8 weeks prior to your adventure. You will be asked all the questions you see here. It is vitally important that you answer truthfully so we can administer the appropriate treatment in the event of an accident or emergency.
You may be asked to obtain a medical clearance from your doctor. If you are not able to obtain a medical clearance from your doctor, your deposit is fully refundable. Any cancellation after a successful medical clearance is subject to our standard cancellation policy.
We can also offer guidance on adequate training and preparation for out adventures. Please enquire here regarding obtaining information.
Cancellations of the trip by the company may happen if minimum numbers are not reached. A minimum of 8 weeks notice will be given to you with the option to book onto another trip or to receive a full refund. We will not advise you to book travel and other arrangements until minimum numbers are reached.
We reserve the right to cancel a trip in whole or in part if we deem it necessary to do so due to a ‘force majeure’ event. This refers to any event beyond our control, and to which we did not contribute. It includes but is not limited to; a civil commotion, natural disaster or force of nature, act of God or the public enemy, or governmental restraint or restriction, which renders us unable to carry out the original trip itinerary in whole or in part, and which cannot be overcome by the exercise of reasonable care, proper precautions and the consideration of reasonable alternatives.
Primal Adventures’ trip leaders take their responsibilities seriously and if for any reason a leader believes, in his or her absolute discretion, that you should not participate before your departure, he/she may exclude you from the trip. In this event, you will be offered the option of taking another tour considered suitable for you or offered a full refund. If for any reason during a trip the leader considers you should not participate further due to you committing an illegal act, or in the opinion of the trip leader, your behaviour is causing or is likely to cause danger, distress or annoyance to others, or your fitness or health (mental and/or physical) is questioned, he or she may direct you not to continue and you must follow the trip leader’s instructions. In this case you will not be entitled to any refund.
Primal Adventures reserves the right to change, at any time, the trip leader/s of any tour. If that happens, Primal Adventures will try to ensure that the alternative leader has expertise commensurate with that of the original leader/s. Any such change by Primal Adventures will not give rise to any right on your part to cancel the trip or claim any expenses, loss or damage which may be suffered.
Route changes, Postponement, Cancellation or Delay
Primal Adventures reserves the right to:
- Cancel or modify any routes within the tour or objectives set out in the itinerary; or
- Substitute different or equivalent routes within the tour in place of cancelled or modified routes, or
- Postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the tour) any such aspect of the tour if, in the absolute discretion of Primal Adventures, it is necessary to do so due to inclement weather, snow or icy conditions or circumstances that are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions whether political or military or terrorist or global health epidemic or otherwise or if, in the absolute discretion of Primal Adventures, there is a likelihood of any such event occurring which may impact upon the safety of the participants, or if an act or omission of a third party prevents the tour or the aspect of the tour being undertaken in accordance with your booking or for any other reason considered necessary by Primal Adventures.
In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right of refund of the tour price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.
You acknowledge that travelling with Primal Adventures requires a degree of flexibility, good humour, and an understanding that the itinerary, accommodation, and/or modes of transport may change, even after the trip commencement, without prior notice. Every reasonable endeavour will be made to keep to published schedules, but no guarantee is given.
Itineraries and other details are published in good faith as statements of intention only and reasonable changes in the itinerary and related items may be made where deemed necessary or advisable by Primal Adventures. The information contained in Primal Adventures’ website, brochures, trip notes and pre departure information is to the best of Primal Adventures’ belief, correct at the date of publishing.
If during the course of your trip you have a problem, please bring this to the immediate attention of the trip leader or relevant supplier (eg. Transport provider, hotelier). If your complaint is not resolved to your satisfaction, please contact Primal Adventures by email or phone and we will endeavour to assist you.
Primal Adventures does everything practicable to ensure that we provide rewarding and safe experiences on all our adventures for clients and staff.
Firstly, it must be acknowledged that adventure travel, treks, outdoor activities and expeditions all involve some degree of risk. The same elements that contribute to the adventure can also contribute to the loss or damage to gear, injury or illness to self, or in the extreme and unlikely case can result in permanent disability or death.
The staff, management, employees, subcontractors, and activity or accommodation providers of Primal Adventures take all practicable steps to identify and minimise potential dangers. However you must follow our instructions, and use the safety equipment provided at all times. Adults accompanying any person under the age of 18 must ensure that the underage person follows our instructions at all times. You must release or indemnify Primal Adventures and our staff against any liability we incur to anyone else, resulting from your failure to follow our instructions or the failure of any person accompanying you under the age of 18 to follow our instructions.
Australian Consumer Law
Under the Australian Consumer Law, statutory guarantees apply to the supply of recreational services of the kind offered by these terms and conditions. “Recreational services” is defined as including activities that involve a significant degree of physical exertion or risk undertaken for the purposes of recreation, enjoyment or leisure. These guarantees mean that Primal Adventures, as the supplier, is required to ensure that the recreational services it supplies to you are rendered with due care and skill and are fit for their intended purpose. Under the Australian Consumer Law, Primal Adventures, as supplier, is entitled to ask you to agree that these statutory guarantees will not apply to you. If you agree to these conditions, you will be agreeing that your rights under this agreement, if you are killed or injured because the services provided were not rendered in accordance with these statutory guarantees, are excluded, restricted or modified in the way set out in this condition. To the extent permitted by law, you hereby exclude, release and forever discharge all Primal Adventures representatives from all liability for any and all claims, loss, damage, cost or expense arising from your death or your suffering physical or mental injury or any other condition, occurrence, activity, form of behaviour, course of conduct or state of affairs as specified in section 139A of the Competition and Consumer Act 2010 (except in the case of liability arising from the reckless conduct on the part of the Primal Adventures representatives) and connected with your participation in the recreational services which comprise the tour.
Written by Helen Cooper, Director of Primal Adventures, May 27th 2019
Amended March 10th, 2020